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Important Information

CANCELLATION POLICY

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As you have dedicated your time to me, I hope you can understand I have dedicated my time to your appointment. Upon booking your treatment with me you are bound by my booking policy. I kindly ask out of common courtesy that you provide at least 24 hours notice if you wish to cancel, reschedule or alter your appointment services with me.

 

  • I require a minimum of 24 hours notice of cancellation.

  • If you cancel a pre-paid appointment within 24 hours or do not attend the appointment the treatment will be forfeited.  You agree to these terms when pre-purchasing treatments.

  • Upon taking your booking over the phone I will request a credit card to hold your booking.  Please note nothing will be charged on this card.  If you need to cancel your appointment within 24 hours, you will be charged 50% of the treatment price, and failure to show for an appointment will be a 100% charge of the treatment price.

  • I understand that some circumstances are out of your control however when cancelling with less than 24 hours notice, a fee will be applied depending on the circumstance.

  • Please turn up for your appointment on time; if you are late for your appointment time we will have to adjust your treatment time accordingly to accommodate for other appointments. ​

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REFUNDS POLICY

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  • Image Revival Beauty does not provide refunds on services as a result of a change of mind.

  • Refunds will be provided where required under the Australian Consumer Law, in which there is a major problem with the service.

  • As treatments respond to individuals differently, there is no result guarantee given. However, I do stand behind my customer service.

  • Treatment fees cannot be refunded in the case of substandard results. 

  • Refunds on skincare if there is a contraindication reaction once goods have been returned.

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SHIPPING

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  • Image Revival Beauty offers delivery and pick up

  • Delivery - Flat Rate $10. Orders will be posted within 48 hours.  Please allow 2-7 working days for delivery with Australia Post.

  • Pickup - Free. Orders will be ready within 24 hours and you will be notified for pick up from 81 Sixth Avenue, Maroochydore

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